Shipping Policy
Shipping Policy and Tracking
At Solwink, we’re committed to delivering your orders quickly and efficiently. Here’s everything you need to know about our shipping process, delivery times, and tracking options.
Shipping Services
We partner with trusted courier services to ensure your package reaches you safely and on time. Depending on your location, we ship using:
- DHL Express
- FedEx
- UPS
- Local Postal Services
Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Options and Estimated Delivery Times
- Standard Shipping: 3-10 business days (depending on location)
- Express Shipping: 2-4 business days
Delivery times may vary based on your location and chosen shipping option.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your package through the courier’s website.
Shipping Costs
Shipping costs are calculated at checkout based on your order weight, shipping destination, and selected delivery option.
International Shipping
We ship worldwide! Please note:
- International customers are responsible for any customs duties or taxes applied by their country.
- Delivery times may vary due to customs processing.
Undeliverable Packages
If your package is returned to us due to an incorrect address or failure to collect it, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Packages
We take every precaution to ensure your package arrives safely. If your package is lost or damaged during transit:
Contact us at sales@solwinkstore.com with your order details.We’ll work with the courier to resolve the issue promptly.